Amanda Draayers, Administration Manager, Freedom FM

“We have successfully reduced our performance rating”

When the business expanded, we began to look for ways to manage our WorkCover claims that didn’t involve employing staff and was cost-effective. We were looking for someone who would familiarise themselves with the business and we didn’t want to deal with a call centre where we had to explain the case from start to finish every time we called.

Once we engaged CES Consulting we quickly learnt the benefits of managing Workcover claims correctly and that poorly managed claims affect our Workcover premium.

It is great to deal with people who have so much expertise and knowledge regarding the Workcover injury management processes.

CES Consulting is always only a phone call away to provide support and assistance when an injury occurs. They manage the claim from start to finish and liaise with the insurer on our behalf. They provide guidance on dealing with the injured worker so that a positive relationship is maintained, which benefits both the injured worker and the employer.

I would have no hesitation in recommending the services of CES Consulting. With the help of Darren we have successfully reduced our performance rating from 124% exceeding the industry average to 9.94% better than the industry average, thus reducing our premium.